Refund policy

RETURNS & REFUNDS

Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, change of mind, or accidentally ordering the wrong size.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos showing the problem and packaging when applicable.

If we determine that the item arrived damaged, defective, misprinted, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

ORDER CANCELLATIONS & CHANGES

We begin processing orders shortly after they are placed. If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once it has entered production.

INCORRECT ADDRESS

Customers are responsible for providing an accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs for replacement or reshipment may be the customer's responsibility.

LOST PACKAGES

If your tracking information indicates that your package may have been lost in transit, please contact us so we can investigate the shipment and determine the appropriate next step.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

CONTACT US

Questions about an order, replacement, or refund can be submitted through our Contact page. Please include your order number whenever possible.